Salesforce.com
ADM201 (Administration) and DEV401 (Development) Training
By
Certified Consultant from USA.
SALESFORCE CRM TRAINING WITH
REAL TIME PROJECT SCENARIOS, Certification Questions and Answers, Interview
Questions
Cont Email Id:: salesforcecrmtrainer@gmail.com
1)
Introduction to Cloud Computing
§ What is Cloud Computing
§ Types of Clouds (Private, Public and
Hybrid)
§ Types of Cloud Services (SaaS, PaaS
and IaaS)
2)
Introduction to Cloud Applications
Service cloud
§ Sales cloud
§ Marketing cloud
§ Chatter cloud.
3)
Salesforce.com Basics
§ Sales force Overview
§ Getting Familiar with Basic Terms
§ Navigate Through Sales force (Home
Page, Tabs, Apps, Tab Home Pages,
§ Record, Detail Page, Related List,
Side bar )
§ Personalize Your System
§ Sales force Editions
4)
Administrator Activities:
5)
User Management in Sales force
§ Manage Users
§ Manage Roles
§ Manage Profiles
§ Manage Public Groups
§ Manage Queues
6)
Overview on Company Profile
7)
Overview on Administrator Options
§ Personal Setup section
§ App Setup
§ Administrator Setup
8)
Personal Setup Overview
§ Editing Personal Info
§ Customizing Display+
§ Change Password
§ Reset Security Token
§ Grant Login Access
§ Import
§ Desktop Integration
9) App Setup Overview
10)
Customization
§ Creating Apps
§ Creating Custom Fields
§ Creating Custom objects
§ Relationships, Master Detail, Lookup,
Junction Object,
§ Creating/Customizing Page Layouts and
Related Lists
§ Creating Record Types
§ Field Level Security
§ Creating Tabs
§ Picklists
§ Dependent picklists
11)
Data Validations
§ Defining Sales force Validations
§ Creating Custom Validation Rules
12)
Workflows & Approval Process
§ Creating Workflow Rules
§ Creating Email Alerts/Field
Updates/Task/Outbound Messages
§ Assignment Rules
§ Escalation Rules
§ Auto Response Rules
§ Process Builder
§ Flows
13)
Advanced Fields in Sales force
§ Creating Rollup Summary Fields
§ Creating Formula Fields
§ Creating Relationships with objects
§ Creating/configuring Dependent pick
lists
14)
Security & Access
§ Setting OWA
§ Creating Sharing Rules
§ Field Accessibility
§ Role Hierarchy
§ Manual sharing & Auto sharing
§ Setting Login hrs & IP
restrictions
§ Overview on Sales force Identity
Provider
15)
Email Administration
§ Creating Letter heads
§ Creating Email Templates
§ Creating Mail Merge templates
16)
Data Loading Utilities
§ Import Overview
§ Importing Using Application Wizard
§ Data Loading using Apex Data Loader
§ Data Export Using Sales force Wizard
§ Mass data updates/deletes
17)
Analytics
§ Understanding different types of
Reports
§ Creating Custom Reports
§ Creating Custom Filters
§ Custom Summary Formulas
§ Dashboards
18)
Data Migration & Code Migration
§ Migrating Data
§ Code migration from sandbox to
production
§ Configuring new sandbox
19)
Lead Conversion Process.
§ Configuring Web to Lead
§ Web to Case.
20) Currency Management.
21) Opportunity, Opportunity Line Item.
22) Products, Pricebook, and Price book Entry.
23) Custom Labels.
Salesforce DEV401 Developer Training
24)
Introduction to Visual force
§
Visual force overview
§
Visual force basics
§
Tag basics
§
Tag bindings
§
Layout components
§
Output Components
§
Input Components
§
Iteration Components
§
Ajax Components
§ Custom Components
25)
Javascript & Visual force
§
Action Binding & Javascript
§
Javascript Functions
§
Partial Page Update
§
Ajax behavior on events
26)
Introduction to Visual force (Apex) Controller
§
Controller Overview
§
Standard Controllers
§
Custom Controllers
§ Controller Extension
27)
Apex
§
Introduction to Apex
§
Apex is Object Based
§
Apex method Invocation
§
When to use Apex
§ Types of Collections
28)
Apex Library and Class And Methods
§
System class
§
UserInfo class
§
Math
§
Apex Object
§
Limit
§
DML/Data base
§
Workflow
§ User Defined
29)
Apex Triggers
§
Trigger Events
§
Trigger Context
§
Bulk Triggers
30)
Exception, Debugging, and Testing
§
Exception Handling
§
Debugging
§
Unit Testing
31)Apex
and Webservices
§
SOAP Webservices
§
Force.com SOA
§ Asynchronous Apex
32)
Advanced topics
§ Inbound Email Services
§ Sending Emails from Apex
§ Dynamic Apex
§ Apex Sharing
§ Creating Wizard
§ Customer Portal and Partner
§ Wrapper Class
§ Out bound messaging
§ Scheduling Apex
§ Sales force automation (SFA)
§ Case Management.
§ Global Actions
33) Partner
Portal, Customer Portal & Communities
34)
Lightning Components
§ What is Lightning Component Framework
§ Usage of Lightning components
§ Components
§ Events
§ Lightning component using Developer
Console
35) Deployment process
§ Eclipse
§ change sets
§ ANT Tool
§ Dream Factory
36) App Exchange Products.
§ Excel4Enabler
§ Informatica Cloud
§ Drawloop
§ DocuSign
§ Rollup Helper
§ SurveyForce
§ Dedupe Catcher, Realtime DeDuplication
§ Field Trip
§ Dreamfactory
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